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Wednesday, January 18, 2012

Rock Island Armory Customer Service:  A+

On January 2nd I traded for a new Rock Island 1911A1FS with their nickel finish. Feeding problems commenced immediately, primarily due to an undersized and too short chamber. I called Rock Island and explained the situation to Shawn in RIA’s gunsmithing section. I also emailed photos and a synopsis and included a copy with the barrel, which I shipped on January 10th. In a phone conversation later that week, Shawn assured me if he received the barrel by Friday, he’d ream it or replace it and get it out ASAP.

My barrel arrived on January 17th. Its chamber was reamed to 0.482” which is, coincidentally, roughly the maximum dimension per the blueprint. The chamber was nicely polished and a perfect wadcutter throat has also been added. Any and all loads dropped easily into the chamber, and they drop right back out when the barrel is inverted. Further, the ‘breakover point’ at the bottom of the chamber has been perfectly radiused.

This is exactly the chamber and throat I would have produced, if I had two uninterrupted hours and tools already on the bench. This significance of this, from a customer service standpoint, cannot be overstated. These results are not possible unless the service representative is knowledgeable, skilled at his trade, and pays close attention to the service problem and is motivated to make it right- ASAP.

The fact that the barrel was back in my hands in seven calendar days—during a week with a holiday and RIA’s Shot Show preps—is nothing short of amazing. It speaks volumes about Rock Island Armory’s commitment to customer service. To Shawn and Rock Island Armory- thank you.


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